Refund policy
Returns & Refund Policy
At AYMAGNET, operated by AYCRAFT FZE, we want you to be happy with your order. Because most of our products are personalized and created specifically from photos or information provided by each customer, different return conditions apply to customized products.
Personalized & Custom Products
Most AYMAGNET products are made especially for you using your uploaded photos, selected designs, names, dates, or other personalized information.
For this reason, personalized or custom-made products cannot normally be returned or exchanged due to change of mind.
However, we will always help if your order:
- Arrives damaged
- Has a manufacturing defect
- Has a significant printing defect
- Is different from the product you ordered
- Contains an error caused by AYMAGNET
Please contact us as soon as possible after receiving your order and provide your order number and clear photos or videos of the issue.
📧 Email: hello@aymagnet.ae
📱 WhatsApp: +971 50 387 1619
Non-Personalized Products
For eligible non-personalized products, you may request a return within 14 days of receiving your order.
The product must be:
- Unused and in its original condition
- In its original packaging
- Accompanied by proof of purchase or your order number
Please contact us before returning any item. Items returned without prior approval may not be accepted.
Damaged, Defective or Incorrect Orders
Please inspect your order when you receive it.
If your item arrives damaged, defective, incorrectly printed, or you receive the wrong product, contact us as soon as possible at hello@aymagnet.ae.
After reviewing the issue, we may offer, depending on the circumstances:
- A replacement
- A reprint
- Store credit
- A full or partial refund
We may request photographs or videos to help us verify the problem.
Photo Quality & Customer-Provided Information
Customers are responsible for uploading suitable photos and providing correct personalization details.
We cannot normally offer refunds or replacements for issues caused by:
- Low-resolution or blurry uploaded photos
- Incorrect names, dates, text, or information submitted by the customer
- Incorrect cropping selected or approved by the customer
- Differences in screen and printed colors within normal printing tolerances
We will always make reasonable efforts to produce the best possible result from the files provided.
AI Cartoon & AI-Generated Products
For products where your photo is transformed using AI, please note that the final artwork may not be an exact photographic reproduction of the original image.
Small differences in facial features, colors, clothing, backgrounds, or artistic details may occur as part of the AI transformation process.
A refund cannot normally be provided simply because of a preference regarding the artistic style, provided the product has been produced according to the selected style and order details.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Because personalized products may enter production shortly after an order is placed, cancellation or changes may not be possible once production has started.
Sale Items & Gift Cards
Sale items that are personalized are subject to the same personalized-product conditions above.
Gift cards are non-refundable unless otherwise required by applicable law.
Refunds
If your refund is approved, it will be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time for the refund to appear in your account.
If more than 15 business days have passed since your refund was approved, please contact:
Return Shipping
If an eligible return is approved, we will provide instructions on where and how to return the product.
Please do not send any product back before contacting us and receiving return authorization.
Return shipping costs will depend on the reason for the return. If the product is confirmed to be defective, damaged, or incorrect due to our error, we will advise you regarding the return or replacement process.
Business Information
AYMAGNET is a brand operated by:
AYCRAFT FZE
Registered in Sharjah Publishing City Free Zone, UAE
Brand: AYMAGNET
Email: hello@aymagnet.ae
WhatsApp: +971 50 387 1619
Website: aymagnet.ae